Welcome to Potty Putter! We appreciate your trust in our products and are committed to ensuring your satisfaction. Please read our Refund Policy carefully to understand your rights and our obligations regarding refunds.
1. Refund Eligibility
1.1 Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us within [X] days of receiving your order. We will provide instructions on returning the item and offer a full refund or replacement.
1.2 Incorrect Orders:
- If you receive an incorrect item, please notify us within [X] days of receiving your order. We will arrange for the correct item to be sent to you, or you may choose to receive a refund.
2. Non-Refundable Items
2.1 Customized or Personalized Items:
- Unfortunately, we cannot offer refunds for customized or personalized items unless they are damaged or defective.
2.2 Used or Damaged Products:
- Products that have been used or damaged by the customer are not eligible for refunds.
3. Refund Process
3.1 Initiating a Refund:
- To initiate a refund, please contact our customer support team at firstname.lastname@example.org with your order number and a detailed explanation of the issue.
3.2 Refund Method:
- Refunds will be issued using the original payment method. Please allow [X] business days for the refund to be processed and reflected in your account.
4. Cancellation Policy
4.1 Order Cancellation:
- If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed for shipment, it cannot be canceled.
5. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at email@example.com.
6. Updates to the Refund Policy
6.1 Policy Changes:
- We reserve the right to update, modify, or change our Refund Policy at any time. Any updates will be reflected on this page, and the effective date will be adjusted accordingly.
By making a purchase on our website, you acknowledge and agree to our Refund Policy.
Thank you for choosing Potty Putter!